Complaints Procedure

We take all complaints seriously and aim to resolve them promptly

Our Commitment

At Approved Auto Lease, we are committed to providing excellent service. If you are unhappy with any aspect of our service, we want to hear from you so we can put things right.

How to Make a Complaint

You can make a complaint by:

Email: [email protected]
Phone: 0113 403 4883
Post: Approved Auto Lease, 46 Park Place, Leeds, LS1 2RY

What Happens Next

We will acknowledge your complaint within 3 business days. We aim to provide a full response within 8 weeks. If we cannot resolve your complaint within this timeframe, we will write to you explaining why and give you an indication of when we expect to resolve it.

If You Are Not Satisfied

If you are not satisfied with our response, you may be able to refer your complaint to the Financial Ombudsman Service (FOS) if your complaint relates to a regulated activity. You can contact the FOS at:

Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Record Keeping

We maintain a record of all complaints received and the actions taken to resolve them. This helps us to identify and address any recurring issues and continuously improve our service.